If you placed an order but need to change the address, please reply to your Order Confirmation email, or send us a message at . Be sure to include "address change" in your message.

Depending on the order value and destination, to change the address it may require canceling and refunding the order, so that you can reorder with the corrected address. This is due to the policy of most payment processors, which require orders to be shipped to the address listed with the payment transaction (for fraud protection). We will let you know what options there are.

For Shipments That Haven't Been Picked Up yet
If your shipment has not been picked up yet, it can usually be pulled from the queue in time. Please email us without delay. If you sent a message and then received a shipping confirmation email after that, do not worry. The shipping system has just generated a shipping label for your order, and as soon as your email is seen by customer support, it will be pulled.

For Shipments in Transit
If your shipment is already in the hands of the carrier and on its way, we may not have any way to reroute the package, but you may still email us to see what options there are.