Normal returns are for items that you no longer want, ordered by mistake, or changed your mind about. Items may be returned as long as they are still in new condition with all original components/packaging, and within 90 days of original delivery. To make it fast and easy, we provide free return labels on many orders (see restrictions below).
Free Return Restrictions
- US domestic orders only
- Items under 20 lbs (including dimensional weight)
- Refunds do not include any additional shipping paid originally (expedited, international, etc)
Help Us Reduce Returns
Returns eat up a lot of our time, so if you are not certain that an item is correct for you, or you have any questions, please send us a message first so we can help. Thank you!
Most returns do not incur a restocking fee. However, if a return item is marred, dinged up, dirty, missing packaging, or was installed (partially or fully), there might be a restocking fee, which is handled on a case-by-case basis. Please do not return items in used condition.
To initiate a normal return, please reply to the original Order Confirmation or Shipping Confirmation email and indicate the reason you’d like to return. If you’re unable to find these emails, please send a message using the "Get in Touch" link below with the following details:
- Order number and date
- Item(s) needing to be returned
- Reason for return