If your shipment was lost or delayed, or arrived damaged, please reply to the original Order or Shipping Confirmation email you received and include the following details if applicable:

  • The problem with the shipment
  • The urgency of the resolution and any deadlines you have
  • Any pictures you can provide showing the problem

If you can’t find your original Order or Shipping Confirmation email, you can send a message using the "Get in Touch" link below. In addition, please also include this information:

  • Product part number or description
  • Order number and date