If your shipment was lost or arrived damaged, please reply to the original Order or Shipping Confirmation email you received and include the following details if applicable:
- The problem with the shipment or the item that was damaged
- The urgency of the resolution and any deadlines you have
- If damaged, any pictures you can provide showing the damage
If you can’t find your original Order or Shipping Confirmation email, you can send a message using the "Get in Touch" link below. In most cases, we can pull up your order using your email address, but please also include:
- Order number and date
- Full name on the order
In most lost and damage situations, we will contact the shipping carrier directly for a prompt resolution, and will handle sending out a replacement within a couple business days, plus time in transit.