If you're encountering problems or an error when attempting to place an order or use the website, please try these steps first to see if you can resolve it:

• If you have any plugins/extensions enabled for your browser, or an ad blocker, try temporarily disabling them.
• Try clearing your browser cache, closing your browser, and then reopening it.
• Try a different device to place the order. If on a computer or laptop, try restarting (rebooting) the computer.
• If you're having problems with the cart page or using the payment processor, try emptying your cart, logging out, and then re-adding the product(s) to your cart.
• Try using one of the other payment processors (PayPal Checkout or Amazon Pay).
• As a last resort, you can try clearing your browser cookies, though be careful since this will log you out of all websites, in addition to emptying your cart.

Still having issues? Please send us a message at with as much information about the issue as you can, including attaching screenshots when possible.