If you're encountering problems or an error when attempting to place an order or use the website, please try these steps first to see if you can resolve it:

  • Try clearing your browser cache, closing the browser, and then reopening it.
  • If on a computer or laptop, try restarting (rebooting) the computer.
  • If you have any plugins/extensions on your browser, try disabling them.
  • If you're having problems with the cart page or using the payment processor, try emptying your cart, logging out, and then re-adding the product(s) to your cart. You can also try using one of the other payment processors (PayPal Checkout or Amazon Pay).
  • As a last resort, you can try clearing your browser cookies, though be careful since this will log you out of all websites and empty your cart.

Still having issues? Please send us a message with as much information about the issue as you can, including attaching screenshots when possible.